Terms

Terms of carriage:
Please DO call us to discuss your requirements in advance of booking – we will always try to help if we can.

We do not carry passengers, fast foods, hazardous or illegal materials.

Each item should weigh less than 20 kg and be of a size and shape to allow safe handling by one person, except by prior arrangement on a per-delivery basis.

We are not a removal company but will assist with carrying items to the van. If disassembly is required, please make sure the item has not been glued together and this is completed before our arrival. Unfortunately larger items of furniture (eg wardrobes, 3 seater sofas, larger 2 seater sofas) may not fit in our van – please have dimensions available when you make initial contact with us.

The contents and value must be declared accurately in advance of collection.

Our van accommodates around 4.1 cubic metres (1.80m x 1.21m(1.43m) x 1.35m) and weight up to 600kg. Subject to availability of suitable handling & loading facilities at both ends of the journey, this weight can be accomodated on up to two Europallets.

If delivery of any item is not possible the sender will be called by telephone, however additional charges may become due (at our discretion) for waiting, return or re-delivery.

Occasionally it may be necessary for us to reschedule a time-slot (for example if vehicle or driver maintenance is required) in which case every effort will be made to minimise inconvenience, or a refund made, after discussion with the customer.

Payments can be made by BACS, or by credit/debit card via SquareUp Europe Ltd card services using chip & pin/contactless when item collected, or online the day prior to collection if the service is being ordered by the recipient.

We are not required to charge VAT.

Please DO call us to discuss your requirements in advance of booking – we will always try to help if we can.

Back to top