Privacy & GDPR

Data Protection (GDPR) & how we use your personal data.

This page lists what personal data we hold, where it is held, & how it is used. If third parties provide or have access to this data they are identified along with links to their privacy/GDPR policy. For the purposes of this page, “we” & “our” & “Company” refers to Eco Friendly Deliveries Ltd, Registered in England and Wales no 12091087.

      1. For customers who make a booking/enquiry by email, from our website, or face to face.
      2. For visitors to our website.
      3. For people who have made a payment to us.

You may find that one or more of the above categories apply to you.

We will never sell or share your personal data with any other organisation or person, except as stated in this page. In the event that the Company is transferred to new owners, the personal data will form part of the sale of the business.

If legal, accounting or statutory government (eg HMRC) organisations request it, we may have to release some or all of your personal data to a suitably authorised organisation.

In the normal course of business, some personal details (e.g. as shown on invoices/receipts) may be shared temporarily with our accountants Sarah Walker FCA, Walker-Accounting.com. This may be facilitated using a shared DropBox folder. DropBox’s privacy policy can be found at https://www.dropbox.com/privacy

  1. When you make a booking or enquiry with us, all the details you enter and emails you send are stored on our website’s server which is hosted (and backed up) by Paragon Internet (TSO host) in the UK.
    Their privacy policy can be found at https://www.tsohost.com/legal/privacy-policy

    If you make an enquiry or book a service with us during a face to face meeting, those details will be recorded via email and/or an administrative facility in a password protected section of our website, and/or on customer records stored in our account with Square-Up Europe whose privacy policy can be found at https://squareup.com/gb/en/legal/general/privacy

    Those details are transferred to us by email, and may be stored on computers and backup media at our registered company address.

  2. Visitors to our website, if you choose to allow/accept Cookies in your browser (please consult the help files for your specific browser for more information on this), will be exposed to the following services that may collect personally identification data in the form of the IP address they are using at the time, which may or may not uniquely identify them.

    Google analytics cookies & tracking:
    (https://support.google.com/analytics/answer/6004245?hl=en has their privacy & other policies).
    We do not send any personally identifiable user data embedded in the URLs of our e-commerce site to Google, but they may track the IP number of your connection if you allow tracking and/or Cookies in your browser. To mitigate this we have activated the IP Anonymisation feature as provided by Google. Any granular data that is collected by Google Analytics will be deleted after 14 months, the shortest option offered by Google at the present time.

    When you go through the checkout to make a payment from our shop, you will be transferred to the Square-Up Europe whose privacy policy can be found at https://squareup.com/gb/en/legal/general/privacy They make information about your transaction authorisation, billing and delivery addresses (this does not include any details of your credit card apart from the last 4 digits of the number) available to us via email and a secure & password protected web-based control panel.

  3. For people who make a payment to us online or face-to-face using chip & pin or contactless.
    These details will be added to customer records stored in our account with Square-Up Europe whose privacy policy is at https://squareup.com/gb/en/legal/general/privacy (this does not include any details of your credit card apart from the last 4 digits of the number).
    Details of the customer and transaction are transferred to us by email, and may be stored on computers and backup media at our registered company address.

List of cookies

CookieTypeDurationDescription
_gathird party2 yearsGoogle Analytics for analysis of website traffic
_gat_gtag_UA_146931513_1third party1 dayGoogle Analytics for analysis of website traffic
_gidthird partyTill Browser ClosedGoogle Analytics for analysis of website traffic
ADMINDYNSRVThird PartyTill Browser ClosedParagon Internet Group / TSOHost use this to Load Balance the servers on which our website is hosted. No personal data stored.
cookielawinfo-checkbox1PersistentOne YearThis records your acceptance or rejection of non-essential cookies
cookielawinfo-checkbox2SessionTill Browser ClosedThis records your acceptance or rejection of essential cookies
DYNSRVThird partyTill Browser ClosedParagon Internet Group / TSOHost use this to Load Balance the servers on which our website is hosted. No personal data stored.
viewed_cookie_policyPersistentOne YearThis records your acceptance or rejection of non-essential cookies and suppresses the request bar once accepted or rejected. No personal data stored.

Data storage disposal:
Our company policy is such that should any of the storage media containing personal data (from computers or back-up media) cease to be used for this purpose, or become unusable due to failure, they will be wiped or destroyed in accordance with GDPR standards (by  http://www.jamies.org.uk/collection-process/free-data-destruction/ or a similarly qualified contractor).

Data Access, Correction (rectification), Deletion (right to be forgotten), Objection to profiling, Restriction of processing or Portability.
If you require any more information, or require details of the data we hold on you, or wish us to delete data that we hold on you, then please initially email help@ecofriendlydeliveries.co.uk You will usually receive an acknowledgement within two (2) working days (Monday to Friday), however as email is not a guaranteed delivery medium, you may alternatively contact us via the postal service (allowing you to utilise a recorded delivery/signed-for service) to our registered company address:-
Eco Friendly Deliveries Ltd, fao John Short, 9 Claire Gardens, Waterlooville, Hampshire, PO8 0JH

This page was last updated 3rd September 2019 (to reflect addition of Google Analytics to site).

Back to top